Privacy Policy

Scope of this policy

USA IMAGING, Inc., based in Poway, California, operates usa-imaging.com. This policy covers information we collect when you visit our website, submit a form, request a quote, or contact us about our services. The Client scanning records section explains how records entrusted to us for a project are handled separately.

Information we collect

• Information you provide: Your name, company or organization, email address, telephone number, project details, and any information you choose to include in an inquiry, quote request, or other communication.
• Service and billing information: If you arrange a project, we may collect details needed for scheduling, pickup, delivery, invoicing, or payment. Payment providers may collect or process payment details when you use their services.
• Website activity: Our website and providers may receive information such as your IP address, browser and device type, referring page, pages viewed, and interactions with the site. Some of this information is collected through cookies or similar tools.

How we use information

• Respond to inquiries, prepare estimates, and follow up on requests.
• Coordinate document scanning, pickup, delivery, billing, and customer support.
• Maintain the website, understand how visitors use it, and measure advertising when enabled.
• Send service updates or occasional marketing communications, subject to your contact preferences and applicable law.
• Keep business records, protect our services, and meet legal obligations.

Who receives information

We do not sell or rent the contact information you submit to us. We may provide information to companies that help us operate our website, handle forms and communications, measure site or ad activity, process payments, or provide requested pickup, delivery, or other project services. We provide the information reasonably needed for the service involved.

We may also disclose information when required by law or when reasonably necessary to protect rights, safety, or the security of our services. If you follow a link to another website, that site’s privacy practices apply to your activity there.

Cookies and analytics

Cookies and similar technologies may help the website function, remember settings, and measure how people use the site. We use Google Analytics to understand website activity. When advertising measurement is enabled, services such as Google Ads may help us measure whether an ad led to a website visit or action.

Third parties that provide analytics or advertising tools may collect information about your online activity over time and across different websites. You can manage cookies through your browser settings or any cookie controls made available on our website. Blocking some cookies may affect site features.

Do Not Track: The site does not currently change its behavior in response to traditional browser Do Not Track signals. You may contact us about applicable privacy choices or requests.

Your choices and requests

Contact us to ask what personal information we hold about you, request a correction or deletion, update your contact preferences, or raise a concern. We may ask you to verify your identity before disclosing or changing information. We may keep information needed to complete a service, resolve a dispute, maintain required records, or meet legal obligations.

To stop promotional emails, use the unsubscribe link when provided or contact us directly. You may also ask us to stop promotional calls. We may still contact you about an active request, project, invoice, or other service matter.

Security and retention

We use HTTPS for website connections and limit access to personal information to people who need it for their work. We keep website inquiries and related business records for as long as reasonably needed to respond, provide services, maintain records, or meet applicable obligations.

Client scanning records

When you entrust physical documents or digital files to us for scanning, handling, access, return, and retention are governed by your project terms and our Security & Document Handling practices. Applicable projects have a 30-day review period unless the project agreement states otherwise.

We require your explicit written authorization before destroying original documents. Requests to delete digital project files must be made in writing; removal is subject to applicable retention obligations and backup procedures. See our Pricing, Production & Terms for details.

Changes to this policy

We will post the revised policy at this address and update the effective date above. We will identify material changes in a notice on this page and provide direct notice if required by law.